Questions, problems, and everything in between.

In the app, tap “Forgot password?” on the sign-in screen. We email you a short code, you enter it, and you set a new password. On the web, use the password reset page, which emails you a reset link instead. Reset codes and links expire, so request a fresh one if it’s been a while.

Check your spam folder first — the mail comes from noreply@mail.dresd.app. If it still isn’t there, the address may have a typo, or you may have signed up with Google instead of a password. Write to us and we’ll tell you which account exists.

That usually means you created the account through Google sign-in. Use “Continue with Google” with the same address and you’ll land in the account you already have.

There’s no self-serve way to swap the address on an account yet. Write to us from the address the account uses and tell us the new one, and we’ll sort it out with you.

Subscriptions are billed by Apple or Google, not by us, so cancellation happens in your store account. On iPhone: Settings app, tap your name, then Subscriptions, then Dresd — or go to apps.apple.com/account/subscriptions. On Android: the Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions — or go to play.google.com/store/account/subscriptions. Cancelling stops the next renewal; you keep your paid features until the period you already paid for runs out.

Refunds are handled by whichever store took the payment. For Apple, request one at reportaproblem.apple.com. For Google, use your Play order history. We can’t issue store refunds ourselves, but tell us what went wrong and we’ll help where we can.

Open Settings, then Subscription, and tap “Restore purchases” — that re-checks your purchase with the store. Make sure you’re signed into the same Apple or Google account that paid. If it still looks wrong, email us with the date of the charge and we’ll fix it from our side.

No. Payment is handled entirely by Apple or Google. We receive only the fact that a subscription is active and when it renews.

Anything that asks the AI to think — generating outfits, reading a photo of a garment, judging a purchase, a stylist conversation — costs credits. Ordinary use of your closet (adding items by hand, marking laundry, browsing) is free and unlimited.

Settings, then “Usage & limits”. It shows your plan, how many credits you’ve used and what each action costs. On a paid plan it also shows the date your allowance refreshes. A free account has no refresh date — its credits are a one-off starter allowance rather than a monthly one.

On a paid plan your allowance refreshes automatically on the date shown on the Usage & limits screen, and a higher plan raises the monthly budget if you need more headroom sooner. The 50 credits a new account starts with are a one-off — they don’t refresh, so subscribing is the way to carry on. Either way, everything that doesn’t need AI keeps working normally.

It happens — please tell us. Use “Send feedback” in Settings, or the form above. Reports about bad outfit suggestions or misread photos are the most useful thing you can send us.

In the app: Settings, then “Data & privacy”, then “Request export”. We prepare a copy of your wardrobe, outfits and profile and email you when it’s ready.

In the app: Settings, then “Data & privacy”, then “Delete account”. Without the app, use the account deletion page. Deletion removes your closet, photos, outfits and profile — it cannot be undone. If you only want to start over, “Wipe data” on the same screen empties your closet but keeps the account.

They’re stored so your closet has pictures in it, and a photo you add is analysed to work out what the garment is. Deleting an item deletes its photo. The privacy policy covers what we store and why.

Camera and photo access exist so you can add clothes by scanning or photographing them; nothing is uploaded until you add an item. Location is used only to fetch the local forecast so recommendations match the weather — you can type a city instead, and you can change your mind in your device settings at any time.